Advanced support specialist - stellenbosch
Stellenbosch

Advanced Support Specialist

Stellenbosch

International client is seeking an Advanced Support Specialist to join their dynamic team.

Requirements and attributes:

• 5-10 years experience in a Technical Support environment, supporting customers and internal support teams
• 3 – 5 years experience in high level, last line problem solving
• Solid experience in cross team / department technical collaboration
• Attention to detail, systematic approach to problem solving
• Professional attitude and behavior, customer focus
• Excellent written and verbal communication skills
• Experience in providing support on custom / proprietary software applications (i.e. not standard windows / office applications)
• Highly organised, assertive, decisive and patient
• Very strong PC and web literacy
• Ability to build relationships with both customers and colleagues
• Self – motivated, dynamic and able to work independently and in a team
• Very strong ability to own and drive problems to completion
• Responsible, motivated and positive attitude
• Willing to travel as and when required
• Proven track record in providing excellent customer service
• Qualification and background in Electronic engineering or similar filed
• Ideally has experience in the automotive / transport / vehicle tracking industry-         
• Ideally has experience working overseas or in dealing with international customers-         
• Ideally has experience working in an ITIL Problem and Service Management environment

Salary:

• Negotiable depending on experience and qualifications (PLEASE STATE NOTICE PERIOD AND SALARY EXPECTATION ALONG WITH YOUR APPLICATION)

To apply for the above mentioned position, please send your CV to Candice@helderbergpersonnel.co.zaand quote the following reference CKASS