Yap service consultant
Port Elizabeth

Job Description:

Dealing with multiple telephonic queries, first time resolution (telephonically, via e-mail/letter and on face to face, troubleshooting and managing difficult situations on all levels (intermediaries, employers and members), keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems, build and establish relationships at all levels with external partners and internal departments so as to ensure that timeous resolutions are found to any problem that might arise.

Minimum requirements:

3 year degree or diploma, matriculted with Maths or Accounting as a subject, 18 months customer service experience or industry related experience, extensive call centre experience