Our client, an innovative financial technology company is in search of Call Centre Representatives that will be the liaison between the company and its current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
KEY PERFORMANCE AREAS
•Manage large amounts of inbound and outbound calls in a timely manner
•Follow communication “scripts” when handling different topics
•Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
•Seize opportunities to upsell products when they arise
•Build sustainable relationships and engage customers by taking the extra mile
•Keep records of all conversations in our call centre database in a comprehensible way
•Frequently attend educational seminars to improve knowledge and performance level
•Meet personal/team qualitative and quantitative targets
•Previous experience in a customer support role
•Track record of over-achieving quota
•Strong phone and verbal communication skills along with active listening
•Familiarity with CRM systems and practices
•Customer focus and adaptability to different personality types
•Ability to multi-task, set priorities and manage time effectively
R8 000 – R10 000, depending on experience.
Please use the following reference number in the subject line of your email: CR168 when applying for this position. Please submit your CV in Word Format to firstname.lastname@example.org. Kindly consider your application unsuccessful should you not receive feedback within 1 week.