Guest Services Manager Guest Services Manager

Full Time
  • Post Date: 6 July 2017
Job Description

Established wine farm is looking for an experienced Guest Services Manager who will be responsible for the coordination of staff, sales and overall management of the Tasting Room.  This position is a strong sales driven position with a basic salary and commission.

Knowledge and abilities:

  • Achieve sales target according to the Tasting Room budget
  • Motivate staff in order to reach targets
  • Management of staff (Tasting Room & Waiters in the restaurant)
  • Stock management
  • Identify staff needs in order to improve and maintain high standards
  • Daily and bi-weekly briefings
  • Strong focus on customer satisfaction and experience
  • Build and maintain relationships

Requirements:

  • Min Grade 12
  • 3 – 5 Years relevant experience within the wine industry
  • Strong sales, management and organisational skills
  • Good financial knowledge in order to execute monthly reports
  • Compiling tasting room budget
  • Fully bilingual (Afr / Eng)
  • Willingness to work weekends (shifts)
  • Please forward your CV to jm@helderbergpersonnel.co.za