Senior Desktop Support Engineer (CR308)

Full Time
  • Post Date: 18 Sep 2019
  • Apply Before: 25 Oct 2019
Job Description

Our client a managed service provider  based in the Northern Suburbs is in need of the services of a Senior Desktop Support Engineer to join their successful and established team.

KEY PERFORMANCE AREAS 

* Ensure calls are recorded in the CRM system, accurately documented and categorised 

* Ensure that all the incidents / requests are responded to within required SLA 

* Provide telephonic / remote support 

* Ensure clients are kept up to date regarding their incidents and requests 

* Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems 

* Pre-build and setup PCs/ notebooks and systems where required. 

* Be responsible for latest security AV as well as all relevant patches. 

REQUIREMENTS

* 5+ year’s Experience as a desktop support engineer. 

* Server setup – including different raid configuration

* Setup and configure Anti-Virus software

* Configure desktop IT hardware and software.

* Setup a Client / Server network with a domain controller

* Problem solving – research problems/solutions and make recommendations as needed

* Good personal time management skills – determine time estimates and schedule for own work and resolve issues in a timely manner.

* Work independently on routine assignments as well as conducting joint tasks within the team.

* Matric

* A+ or NET + certification PLUS Microsoft Certified IT Professional (MCITP) – non-negotiable

* Microsoft Windows 7/10

* Microsoft Office 365

* Microsoft Server 2008 / 2012 / 2012 R2 skills

* Microsoft Hyper V (Virtualization) experience

* Microsoft Exchange Online

* VLAN and Managed Switches

* Firewall Experience – beneficial

* Own transport

* Live in northern suburbs area or surrounds

* Must communicate well in English and Afrikaans

* South African citizen

Salary:

Market Related

Please use the following reference number in the subject line of your email: CR308 when applying for this position. Please submit your salary expectation, notice period and CV in Word Format to info@cardosorecruitment.co.za.  Kindly consider your application unsuccessful should you not receive feedback within 2 weeks.